Shipping policy
Thank you for shopping with us! We aim to provide you with the best possible shopping experience, and our shipping policy is designed to get your items to you as quickly and affordably as possible.
Free Shipping
- Free Shipping Over $100: We offer free standard shipping on all orders over $100. This offer is valid for domestic orders only and is automatically applied at checkout.
Standard Shipping
- Standard Shipping Fee: For orders under $100, a flat shipping fee will be applied at checkout. The exact fee will depend on your location and the weight of the items purchased.
- Shipping Time: Standard shipping typically takes 3-7 business days from the date of dispatch.
International Shipping
At this time, we do not offer International shipping. Please check back with us for any possible future updates.
Order Processing
- Processing Time: Orders are typically processed within 1-2 business days. During peak seasons or promotional periods, processing times may be longer.
- Order Tracking: Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Shipping Restrictions
- PO Boxes: We do not ship to PO boxes. Please provide a physical address for delivery.
- Multiple Shipments: For larger orders, items may be shipped in multiple packages. You will receive tracking information for each package.
Lost or Damaged Items
- Lost Packages: If your package is lost in transit, please contact our customer service team for assistance.
- Damaged Items: If your order arrives damaged, please take photos of the damage and contact our customer service team within 48 hours of receiving your order.
Contact Us
If you have any questions or concerns about our shipping policy, please contact our customer service team at hello@shopauthentichealth.com
